I was very pleased with the work carried out. A man called James or jamie(my apologies for bad memory) carried out the work. He was very polite and even offered to make my tea after me offering him a cup. I had recently had a hip replacement so was struggling to walk. He even asked if he could use my Hoover to go over the are by window that he had already swept and cleared. Very happy customer would highly recommend this company. I spoke to the manager I believe when I originally phoned and he was also very polite and helpful.